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iOS & Android Apps Getting Rejected? Here are the reasons and solutions!
iOS & Android Apps Getting Rejected? Here are the reasons and solutions!

Summary of the

Niwin Santhosh avatar
Written by Niwin Santhosh
Updated over a year ago

Both Apple and Google have specific guidelines for getting your app listed in the store. Not adhering to these will likely result in app rejection. We've summarized the essence of these guidelines so you can ensure your apps get published without any hassle.

  1. Apple

  2. Android

Apple

Apple has its own set of rules and requirements store owners must follow, failing which their apps get rejected. We understand that it's frustrating to not understand how to fix these issues, so we thought we'd put together a little article to aid you.

  1. Web View Present on the App

    Remove or edit the web links for product categories with proper category links during customization. Also, make sure that the products are available for Vajro.

  2. Improper Description Format

    Make sure that the description gives a clear idea about what the app sells and the purpose of the app instead of stories on how they started business and personal
    history. Also make sure that the app name isn't mentioned in the description, and the description itself does not contain repetitive words.

  3. Profanity

    This one's a no-brainer. No profanity or adult content in the descriptions. Removing adult products from the store, if any, would also help.

  4. Improperly Enabling Apple Pay

    Enabling Apple pay without letting the Vajro team know could lead to rejection. Make sure you let us know if you require Apple Pay so that we can assist you with it.

  5. Privacy Policy

    Ask the Production team to enable the privacy feature and roll out an update.

  6. Terms and Condition Page Not Loading

    Make sure the right link has been used from your website for the Terms and conditions page

  7. Android Content Reference in the Description or the App

    The solution is simple. Just remove the references and you'll be good to go.

  8. Team Name Not Matching The App Name/Authorization Issues

    All you have to do is provide an authorization letter stating the
    app belongs to you with your signature.

  9. Checkout Issues

    Go to your Shopify dashboard and check if your products are available on Vajro.

  10. Repetitive Words in the Description

    Edit your description and remove repetitive words while setting up the Store
    listing.

  11. Incomplete Sentences/Improper Formatting in the Description

    Go through your description and vet it for grammatical and formatting errors.

  12. Adult/Explicit Content, Adult Toys

    We've mentioned this already, but adult content is a huge no-no. Make sure your app does not contain explicit images or words. Same goes for Adult Toys as well. Apple's policy would get your app rejected if Adult content or toys are found in the description or the app itself.

  13. Tobacco and CBD products

    Due to Apple's policy against tobacco and CBD products, apps that contain products related to such items get rejected. Remove products related to CBD and tobacco reference in description, and the app itself.

  14. Spam

    Just check for spams on the app and remove them. That's all!
    ​
    ​You'll find more information here:

    https://developer.apple.com/support/downloads/terms/apple-developer-agreement/Apple-Developer-Agreement-20210607-English.pdf
    ​https://appstoreconnect.apple.com/WebObjects/iTunesConnect.woa/wa/termsOfService

Android

  1. Repetitive Words in the Description

    Edit your description and remove repetitive words while setting up the Store
    listing.

  2. Incomplete Sentences/Improper Formatting in the Description

    Go through your description and vet it for grammatical and formatting errors.

  3. Profanity

    This one's a no-brainer. No profanity or adult content in the descriptions. Removing adult products from the store, if any, would also help.

  4. Adult/Explicit Content, Adult Toys

    We've mentioned this already, but adult content is a huge no-no. Make sure your app does not contain explicit images or words. Same goes for Adult Toys as well. Android's policy would get your app rejected if Adult content or toys are found in the description or the app itself.

  5. Tobacco and CBD products

    Due to Android's policy against tobacco and CBD products, apps that contain products related to such items get rejected. Remove products related to CBD and tobacco reference in description, and the app itself.

  6. Improper Description Format

    Make sure that the description gives a clear idea about what the app sells and the purpose of the app instead of stories on how they started business and personal
    history. Also make sure that the app name isn't mentioned in the description, and the description itself does not contain repetitive words.

  7. Web View Present on the App

    Remove or edit the web links for product categories with proper category links during customization. Also, make sure that the products are available for Vajro.
    ​
    ​You'll find more information here:
    ​https://play.google.com/about/developer-distribution-agreement.html

    https://support.google.com/googleplay/android-developer/answer/9876714?hl=en&ref_topic=9877065
    ​

That's all!

If you have more queries or doubts, hit us up!

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