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Configuring Zendesk Chat for your Mobile App
Configuring Zendesk Chat for your Mobile App

Enable your customers to chat with you using Zendesk Chat

Niwin Santhosh avatar
Written by Niwin Santhosh
Updated over a week ago

Make it easier for your customers to get in touch with you using Zendesk


What you can do with the plugin

  • Customer support channels - Messaging & live chat

  • Manage all tickets in one place

  • Agent productivity - Views

What we don't support

  • Customer support channels - Emails, voice, help center

  • Create team

  • Agent productivity - macros. triggers

  • Sales CRM

  • Reporting and analytics


The plugin is available for our users from the Core plan onwards.

Enabling the plugin

To add Zendesk chat to your app, you need your Zendesk Chat account key. You will find the key on the Zendesk Chat dashboard.

Step 1: To add Zendesk chat to your app, you need your Zendesk channel id's.

To obtain channel id's for Android and IOS, Go to Zendesk dashboard--> Home--> Admin centre and click on to channels

Step 2:

A. If you have the channel already created for Android and IOS, hover over the channels and click on the 3 dots on the right and select edit.

Go to the installation section and copy the channel ID

B. If you do not have channels for Android/IOS, create one from the right corner- add channel.

You will be able to copy the channel ID while adding the channel

Step 3: Head over to the Plugins section of the Vajro admin dashboard, and click on View Collection.

Step 4: Find Zendesk Chat in the Chat category. Click on it.

Step 5: Paste the channel IDs you copied from the Zendesk console, and click on Save & Enable Now to successfully activate the plugin on your app.

What your customers will see

And you're all good to go!!

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