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Configuring Zendesk Chat for your Mobile App
Configuring Zendesk Chat for your Mobile App
Enable your customers to chat with you using Zendesk Chat
Niwin Santhosh avatar
Written by Niwin Santhosh
Updated over a week ago

Make it easier for your customers to get in touch with you using Zendesk


What you can do with the plugin

  • Customer support channels - Messaging & live chat

  • Manage all tickets in one place

  • Agent productivity - Views

What we don't support

  • Customer support channels - Emails, voice, help center

  • Create team

  • Agent productivity - macros. triggers

  • Sales CRM

  • Reporting and analytics


The plugin is available for our users from the Core plan onwards.

Enabling the plugin

To add Zendesk chat to your app, you need your Zendesk Chat account key. You will find the key on the Zendesk Chat dashboard.

Step 1: In the Chat dashboard, click the triple-dot icon below your profile icon which is on the upper right corner of the page. Select Check Connection.

Step 2: Copy and save the account key. It should be the second item on the list.

Step 3: Head over to the Plugins section of the Vajro admin dashboard, and click on View Collection.

Step 4: Find Zendesk Chat in the Chat category. Click on it.

Step 5: You'll see a dialog box on your screen once you click on the plugin asking for the Account Key. Paste the key that you copied from the Zendesk console, and click on Save & Enable Now to successfully activate the plugin on your app.

What your customers will see

And you're all good to go!

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