Excellent customer support should be at the heart of any business. With live chat, you'll be able to serve your customers promptly, delight them, and convert more.
Index
What you can do with the plugin
Dashboard
Visitor monitoring
Active chats
Incoming chats
Messaging inbox
Reporting - Live chat statistics, ticket statistics, knowledge base
Chat widget - Scheduler, widget content, consent form, widget behavior
Configure knowledge base
Send/receive message
Popup message
Offline form
Pre-chat form
What we don't support
Chat widget - create widget, widget appearance, on click behavior, availability restriction
Triggers
Notification popup
Pricing
The plugin is available for all our users.
Enabling the plugin
Step 1: Go to the Plugin section on the Vajro dashboard. You'll find Tawk chat under the Chat category
Step 2: Click on Tawk Chat, and click on Enable Now to get the plugin for your mobile app
That's it! You'll see the plugin marked Enabled on your dashboard.
Working with the plugin
Step 1: Login into your Tawk account, https://www.tawk.to/
Select Setting > Channel > Chat widget
Once you select the Chat widget, You will see an option on your screen as widget code, Please copy the code and share it with us to proceed further.
Here's what your customers will see
Chat can be initiated by clicking on the button at the bottom right
With Tawk.to, customers can either type in queries and get help by themselves, or click on New Conversation to get in touch with you about their queries
Typing in the text will bring up results related to their queries
Clicking on New Conversation will take you to the chat page
Attach images and videos to your messages by clicking on the attachment button at the right side of the text box
