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Chat with your mobile app users in real-time with
Chat with your mobile app users in real-time with

Provide customer support and create a knowledge base with

Anuja K avatar
Written by Anuja K
Updated over a week ago

Excellent customer support should be at the heart of any business. With live chat, you'll be able to serve your customers promptly, delight them, and convert more.


What you can do with the plugin

  • Dashboard

  • Visitor monitoring

  • Active chats

  • Incoming chats

  • Messaging inbox

  • Reporting - Live chat statistics, ticket statistics, knowledge base

  • Chat widget - Scheduler, widget content, consent form, widget behavior

  • Configure knowledge base

  • Send/receive message

  • Popup message

  • Offline form

  • Pre-chat form

What we don't support

  • Chat widget - create widget, widget appearance, on click behavior, availability restriction

  • Triggers

  • Notification popup


The plugin is available for all our users.

Enabling the plugin

Step 1: Go to the Plugin section on the Vajro dashboard. You'll find Tawk chat under the Chat category

Step 2: Click on Tawk Chat, and click on Enable Now to get the plugin for your mobile app

That's it! You'll see the plugin marked Enabled on your dashboard.

Working with the plugin

Step 1: Login into your Tawk account,

Select Setting > Channel > Chat widget

Once you select the Chat widget, You will see an option on your screen as widget code, Please copy the code and share it with us to proceed further.

Here's what your customers will see

Chat can be initiated by clicking on the button at the bottom right

With, customers can either type in queries and get help by themselves, or click on New Conversation to get in touch with you about their queries

Typing in the text will bring up results related to their queries

Clicking on New Conversation will take you to the chat page

Attach images and videos to your messages by clicking on the attachment button at the right side of the text box

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