With fraudulent orders on the rise, Vajro has come up with a feature to avoid such orders and protect your store from fraudsters!
To start using this feature, click on the Fraud Protection tab in the Settings section.
Note that if your sales channel hasn't been updated with all the required permissions, you will be redirected to the below window:
Go ahead and click on the Update sales channel button to complete this process.
The Fraud Protection tab has two sections - Fraud Protection and Advanced.
NOTE: Before you proceed with enabling these features, please ensure that you set the Payment Capture method to Manual on your Shopify dashboard. Find out how to change the payment capture method here!
Fraud protection allows you to auto-capture and auto-cancel orders based on their risk levels.
When Auto Capture - Low Risk Orders is enabled, payments from orders that are tagged as "Low Risk Orders" by Shopify are automatically captured and accepted for both the online store and mobile app.
Enabling Auto Cancel - High Risk Orders will automatically reject payments from the orders that are tagged as "High Risk Orders" by Shopify, and your inventory will be restocked right away.
"Auto Cancel - Medium Risk Orders" functions in a similar way to that of Auto Cancel - High Risk Orders. However, it's recommended that you enable this if you've generally observed orders tagged as Medium Risk Orders by Shopify to be fraudulent.
Once you've enabled the features necessary for your store, click on Save.
The advanced settings allow you to block certain countries and IP addresses, and also implement access restrictions for your app.
Please note that you must have updated your Android/iOS apps after June 14th 2023 to use this feature. For more information on this, refer to this document.
To block certain countries, you can simply click on the drop-down menu and select the countries you'd like to block one at a time. If you'd like to deselect one or more countries, click on the x mark next to the country in the list of selected countries under the drop-down menu.
You can block countries that you usually don't cater to or countries from which you get numerous fraud orders.
Block IP Addresses
To block IP addresses, you just have to enter the IP address in the text box and click add. You can acquire IP addresses from your Shopify dashboard.
Go to the Orders section, and click on the order that you'd like to learn more about.
Scroll down to find Fraud Analysis, and click on View Details.
You'll find the IP Address in the dialog box that pops up on your screen.
You can restrict app access to people using VPN and proxy servers.
The restriction can be either partial or complete. You can choose to allow these users to use the app with no restriction as well if you choose to!
When you select Restrict Completely, people using a VPN or proxy servers have absolutely no access to the app. Here's what such users will see when trying to access your app.
When you pick Allow Partially (Until Cart Page), users who are on a VPN or proxy server can access the app and browse through your products. However, they will not be able to place an order.
When you pick Allow Completely, the restriction is disabled. Users will be able to browse the app and make purchases regardless of using a VPN or a proxy server.
What's a VPN?
VPN (Virtual Private Network) encrypts internet traffic by masking the original IP and directing it through a remote server, making it difficult to trace their online activities back to their real identity. Fraud orders are sometimes placed using a VPN connection to your mobile app.
What's Data center access?
Data center servers can also be used sometimes as a proxy to encrypt internet traffic by masking the original IP thus making it difficult to track their identity.